Citizens of Serbia Can Electronically Apply for Energy Vulnerable Customer Status
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Citizens of Serbia can, as of today, electronically submit a request for obtaining the status of an energy vulnerable customer through the “eUprava” platform, the Ministry of Mining and Energy announced.
According to Minister Dubravka Đedović Handanović, this method simplifies and accelerates the procedure for obtaining the right to reduced bills for electricity, natural gas, or thermal energy.
The status of an energy vulnerable customer enables households that meet the prescribed conditions to receive reductions on monthly bills for electricity, natural gas, or thermal energy ranging from 20 to 60 percent.
As stated in the announcement, the service is intended for citizens of Serbia who are registered users of the “eUprava” portal and who live either alone or in multi-member households, and who receive financial social assistance, increased financial social assistance, child allowance, increased allowance for assistance and care of another person, as well as citizens who meet the conditions regarding total income and earnings prescribed by the Regulation on Energy Vulnerable Customers.
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The application process has been fully digitalized. Users log in to the “eUprava” portal using electronic identification with a high level of reliability, after which they access the service “Request for Obtaining the Status of an Energy Vulnerable Customer,” fill out the electronic form, and attach the necessary documentation.
After successfully submitting the request, users receive a notification via email, while the status of their application can be monitored at any time in the “Overview of Submitted Requests” section.
During the procedure, the competent authorities of local self-government units obtain the necessary data ex officio from relevant state records and registries, further reducing the need for submitting documentation in paper form.
The electronic service is available throughout the year on the “eUprava” portal, while detailed instructions on registration and use can be found directly on the platform.
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